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Status
Our status page provides up-to-date information about the status of our services.
Opening times on Monday 6 May 2024
Our opening hours are slightly different on Monday 6 May. We will be open from 9:00 am to 5:00 pm.
If you need to report an emergency repair during this time, you can call 0345 141 4663.
Contacting our customer service team (w/c 29 April 2024)
Our current response times when you need to get in touch are:
- Calling us: For urgent enquiries our customer service team are here to help. The current call wait time up to 8 minutes. Thank you for your patience.
If you want to skip the queue there's lots of other ways to get in touch:
- Emailing us: Email the team at contactus@homegroup.org.uk and you will hear back within 3 working days.
- Online contact forms: Complete our online form and we will be back in touch within 3 working days.
Find out how to contact us, including Live Chat at get in touch.
Repairs update (updated w/c 18 December 2023)
We are prioritising emergency and safety-related work at the moment. This means some repairs are taking longer to arrange. You can check the status of your repair on My Home Account. Thank you for your patience.