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- About Home Group in Scotland
About Home Group in Scotland
Find out more about Home Group in Scotland.
Home Group in Scotland started life in Dundee in 1978 and was born from peoples' aspirations for a better life.
Our mission
Our strategy runs until 2027 and at its heart is our mission to build homes, independence and aspirations.
Our values
Our values drive everything we do. We care about the people who live in our homes and our colleagues:
Our values are:
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Accountable
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Caring
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Energised
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Commercial
Our customer promise
Our customer promise focuses on the things that matter most to our customers,
Our customer promise is:
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To provide a safe place to live
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To care about you
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To help communities grow
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To work together with customers as partners
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To deliver a reliable repairs service
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To tell you where your money goes
Our strategic goals in Scotland
Our strategic goals in Scotland are:
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Delivering for our customers and communities
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Providing the right homes in the right places
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Creating a vibrant, customer-focussed organisation
Customer involvement
We are passionate about customer involvement and offer many ways to get involved. This includes having customers on our Board. Their experience of living in our homes shapes decision-making at the highest level.
With customers at the heart of all we do, our track record with customers speaks for itself:
- 94% of customers told us we are good at keeping them informed
- 92% of customers are happy with customer involvement opportunities
Delivering new homes
In 2023/24, we delivered 475 new homes.
Our reputation comes from building and managing great places to live. We aspire to be different:
- Encouraging innovation as well as quality
- Using a variety of property types
- Using modern methods of construction where possible
We create places where people want to live and where they enjoy living. Our design and build is of the highest quality and always developed with people at the heart.
Quality homes
The quality of the homes we provide is equally as important.
Last year we spent around £10m on repairing and upgrading our homes. This includes:
- Reactive repairs
- Planned maintenance
- Keeping our properties safe
- Investing in empty homes to bring them back into use
86% of our customers are happy with the quality of the homes we provide.
We continue investing in our homes and will also soon carry out our first energy efficiency retrofit pilot in Dundee.