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Contact us
Most of your questions can be resolved online. If you cannot find what you need, there are several ways to contact us.
How can we help?
Payments and charges
Repairs and maintenance
Find a home
Other common enquiries
Still need help? More ways to get in touch
My Home Account
- Report and track repairs
- Make payments and set up a Direct Debit
- View and download account statements
- Update your contact details
- Stay up to date with the latest information about your area
Submit an enquiry
- Permission to keep a pet
- Garden maintenance
- Communal cleaning issues
- Housing application enquiries
- Request a copy of your tenancy agreement
- Any other general enquiries
Call us
Need to report an emergency repair? Call us 24 hours a day, seven days a week on the number below.
For all other enquiries, our customer service centre is open Monday - Friday, 8:00am - 6:00pm.
Check our status page for seasonal opening hours.
Live chat is not available right now
This could be because:
- Our team are busy helping other customers and are not online at the moment
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We want to provide you with a great service. We do not tolerate threatening, abusive, or violent behaviour towards our customer service team, colleagues, or contractors. Find out about handling unacceptable behaviour.
Find your local office
One Strawberry Lane
One Strawberry Lane, Newcastle upon Tyne, NE1 4BXView on mapGlasgow
Pavilion 6, 321 Springhill Parkway, Glasgow Business Park, Baillieston, Glasgow, G69 6GAView on mapLondon
Uncommon Liverpool Street, London, EC2M 7PPView on map