Contact us

In an emergency: call us 24/7 on 0345 141 4663

For non-emergencies: our lines can be busy at times, so you might find it quicker to:

• renters report a repair online or homeowners report a repair
• track your repair and make a payment using My Home Account

Our customer service centre opening hours are a little different this festive period:

23 December: 8:00am - 6:00pm

24 December: 8:00am - 5:00pm

25 and 26 December: closed

27 and 28 December: closed

29 December: 8:00am - 6:00pm

30 December: 8:00am - 6:00pm

31 December: 8:00am - 5:00pm

1 January: Closed

2 January: 8:00am - 6:00pm

If you contact us outside of these dates, then we will be operating within our normal opening hours which are:

Monday to Friday: 8:00am - 6:00pm

Weekends: closed

For less urgent issues, complete a general enquiry contact form and we will get back to you.

Examples of general enquiries include:

•    Changing a Direct Debit
•    A mutual exchange request 
•    A parking permit request 
•    A communal cleaning issue

We aim to acknowledge your general enquiry within one working day. If we need another team to help with your enquiry, we aim to resolve it within 1 - 10 working days. This depends on the priority and the type of query you need help with.

If you have an urgent enquiry then our customer service team are here to help.

Call wait times may be a little longer than usual at the moment.

This could be because:

• Our team are busy helping other customers and are not online at the moment
• You've not accepted our cookie policy