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Contact us
We're here to help and there's lots of ways to contact us.
1. What would you like to know more about?
2. Select from the options
3. Ways to get in touch
Step 1
What would you like to know more about?
Select from the options below
Contacting our customer service team
In an emergency: call us 24/7 on 0345 141 4663
For non-emergencies: our lines can be busy at times, so you might find it quicker to:
- renters report a repair online or homeowners report a repair
- track your repair and make a payment using My Home Account
Our customer service centre opening hours are a little different this festive period:
23 December: 8:00am - 6:00pm
24 December: 8:00am - 5:00pm
25 and 26 December: closed
27 and 28 December: closed
29 December: 8:00am - 6:00pm
30 December: 8:00am - 6:00pm
31 December: 8:00am - 5:00pm
1 January: Closed
2 January: 8:00am - 6:00pm
If you contact us outside of these dates, then we will be operating within our normal opening hours which are:
Monday to Friday: 8:00am - 6:00pm
Weekends: closed
Fill in a contact form
For less urgent issues, complete a general enquiry contact form and we will get back to you.
Examples of general enquiries include:
• Changing a Direct Debit
• A mutual exchange request
• A parking permit request
• A communal cleaning issue
We aim to acknowledge your general enquiry within one working day. If we need another team to help with your enquiry, we aim to resolve it within 1 - 10 working days. This depends on the priority and the type of query you need help with.
Call us
If you have an urgent enquiry then our customer service team are here to help.
Call wait times may be a little longer than usual at the moment.
Live chat not currently available
This could be because:
- Our team are busy helping other customers and are not online at the moment
- You've not accepted our cookie policy
Letting us know your cultural, religious or other needs
Complete the online form so we're able to take your needs into account the next time you contact us.
Find your local office
One Strawberry Lane
One Strawberry Lane, Newcastle upon Tyne, NE1 4BXView on mapGlasgow
Pavilion 6, 321 Springhill Parkway, Glasgow Business Park, Baillieston, Glasgow, G69 6GAView on mapLondon
Uncommon Liverpool Street, London, EC2M 7PPView on map