Contact us

In an emergency: call us 24/7 on 0345 141 4663

For non-emergencies: our lines can be busy at times, so skip the queues and contact us online:

• Renters report a repair online or homeowners report a repair
• Track your repair and make a payment using My Home Account

Check the status of our services.

Our customer service centre is open:

Monday - Friday: 8am - 6pm

Weekend: Closed

We want to provide you with a great service. We do not tolerate threatening, abusive, or violent behaviour towards our customer service team, colleagues, or contractors.

For less urgent issues, complete a general enquiry contact form and we will get back to you.

Examples of general enquiries include:

•    Changing a Direct Debit
•    A mutual exchange request 
•    A parking permit request 
•    A communal cleaning issue

We aim to acknowledge your general enquiry within one working day. If we need another team to help with your enquiry, we aim to resolve it within 1 - 10 working days. This depends on the priority and the type of query you need help with.

 

If you have an urgent enquiry then our customer service team are here to help.

Call wait times may be a little longer than usual at the moment.

This could be because:

• It's outside our live chat hours (10am - 4pm, Monday - Friday)
• Our team are busy helping other customers
• You've not accepted our cookie policy