Homeowners report a repair

If you are a homeowner and need to report a repair that's our responsibility, you can use the form below.

This form is for homeowners. If you rent a home visit our maintenance pages to report a repair online.

Find out what repairs we are responsible for in repairs information for homeowners.

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    Emergency repairs

    If there is an immediate risk to your safety or health then:

    Smell gas: Call the National Grid emergency line 0800 111 999

    Power cut: Call your local electricity network operator. Energy Networks Association can tell you who this is

    Other emergencies: Call us on 0345 141 4663