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Ways to get involved
Our colleagues being visible within our communities is really important to our customers. Sharing your views, ideas, and opinions with us helps us make the right decisions, stay focused, and find creative ways to solve problems.
There are lots of ways for customers to share their thoughts and feedback with us.
Our involved customers have told us it’s helped build their confidence and to feel more valued. It's also helped with mental health and wellbeing.
By sharing your views, ideas, and experiences, you can help:
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shape the services you receive
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influence the decisions we make
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improve outcomes in your community
Customers who get involved have already helped us make meaningful changes, from improving services to strengthening trust and ensuring we focus on what matters most.
Not everyone has extra time on their hands, but we’d love to hear from as many customers as we can! It could be a few minutes, hours, or a full day if you want it to be.
We want to understand what’s working well, what needs to improve, and what matters most in our communities.
Support, accessibility, and inclusion
We want involvement to be open and accessible to everyone.
We provide:
- training and support
- payment of reasonable out of pocket expenses
- different ways to get involved, online and in person
- a safe and respectful environment where we value all voices
If you have specific needs or barriers to taking part, we’ll work with you to find the right option.
Customers can get involved in many different ways:
Connect your community
- Pop-up events connecting you with local housing management and maintenance teams.
- Working groups to support things like Tenant and Resident Associations (TRAs), local leaseholder groups, building safety, regeneration and retrofit, working in partnership to tackle anti-social behaviour (ASB), and digital or financial inclusion services.
- Helping us review how well we're delivering our customer promise in your neighbourhood and local services.
Help us to shape our services
- Work with us to build, deliver, and review key services. For example, repairs, community development, communications or improving our digital services.
- Supporting us with review sessions. For example, helping us learn key lessons from complaints and developing recommendations for improvement
- Completing our annual Tenant Satisfaction Measures (TSM) survey or quick digital feedback surveys throughout the year
Hold us to account
- Review performance, complaints handling and service standards against our customer promise.
Represent Home Group and your community
- Attend external events, where you can share your lived experience and influence change. For example, at all party parliamentary groups, housing sector government consultations and more.
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Home board
The Home board ensures we deliver high quality homes and services to our customers and comply with legal and regulatory obligations in England.
Home Group Scotland board
The Home Group Scotland board ensures we deliver high quality homes and services to our customers in Scotland. As well as ensuring we comply with Scotland's legal and regulatory obligations.
Customer committee
The Customer Committee is made up of real customers from a range of backgrounds who can offer their own lived experience and have their say in decision-making.