Customers smiling in their home.


Information for our shared ownership, leasehold and freehold customers.


Service charge FAQs

Everything you need to know about service charges.

Repairs for homeowners

Repairs information for leasehold, shared ownership and freehold customers.

Leasehold retirement

Guidance for customers living in our leasehold retirement homes.

Property factors in Scotland

Property factors manage and maintain the common parts of property or land owned by more than one homeowner. Find out about our property factor service.

Moving on

If you're thinking of selling your shared ownership or discount for sale home we can help. 

Downward staircasing

In exceptional circumstances, you may be able to sell back shares in your shared ownership home.


Discover how to buy more shares in your shared ownership home.

EWS1 form frequently asked questions

If you're a leaseholder or shared owner, you may have been asked for a EWS1 by your lender. Find out more by reading our EWS1 form frequently asked questions.

Improving our services

Improving our services

One way we improve our services is to ask you what you would like us to do differently. Here's what you told us, and how it's changed the way we do things.

Information about anti-social behaviour

Information about anti-social behaviour

We believe that everybody has the right to a safe place to live. That’s why we take any reports of anti-social behaviour (ASB) extremely seriously. Find out more about ASB and how to make a report.

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