Customers smiling in their home.

Homeowners

Information for our shared ownership, leasehold and freehold customers.

 

Charges

Learn more about some of the charges you receive as a homeowner.

Repairs for homeowners

Repairs information for leasehold, shared ownership and freehold customers.

Leasehold retirement

Guidance for customers living in our leasehold retirement homes.

Moving on

If you're thinking of selling your shared ownership or discount for sale home we can help. 

EWS1 form frequently asked questions

If you're a leaseholder or shared owner, you may have been asked for a EWS1 by your lender. Find out more by reading our EWS1 form frequently asked questions.

Staircasing

Discover how to buy more shares in your shared ownership home.

Downward staircasing

In exceptional circumstances, you may be able to sell back shares in your shared ownership home.

Improving our services

Improving our services

One way we improve our services is to ask you what you would like us to do differently. Here's what you told us, and how it's changed the way we do things.

Anti-social behaviour and noise

Anti-social behaviour and noise

We believe that everybody has the right to a safe place to live. That’s why we take any reports of anti-social behaviour (ASB) and nuisance noise extremely seriously. 

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