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Homeowners
Information for our shared ownership, leasehold and freehold customers.
The information in this section applies to everyone who owns a home. That's leaseholders, shared owners and freeholders living on managed estates.
Charges
Learn more about some of the charges you receive as a homeowner.
Repairs for homeowners
Repairs information for leasehold, shared ownership and freehold customers.
Understanding building insurance
Information for homeowners in England about building insurance.
Leasehold retirement
Guidance for customers living in our leasehold retirement homes.
EWS1 form frequently asked questions
If you're a leaseholder or shared owner, you may have been asked for a EWS1 by your lender. Find out more by reading our EWS1 form frequently asked questions.
Staying safe
Tips to help you reduce the risks of fire, gas, electricity, water and carbon monoxide in your home.
ASB
We believe that everybody has the right to a safe place to live. That’s why we take any reports of anti-social behaviour (ASB) and nuisance noise extremely seriously.