Get in touch

We're here to help and there's lots of ways to contact us.

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Contacting our customer service team

In an emergency: call us 24/7 on 0345 141 4663

For non-emergencies: our lines can be busy at times, so skip the queues and contact us online:

Our customer service centre is open:

Monday - Friday: 8am - 6pm

Weekend: Closed

Live chat not currently available

This could be because:

  • it's outside our opening hours
  • our team are busy helping other customers
  • you've not accepted our cookie policy

Call us

If you have an urgent enquiry then our customer service team are here to help.

Call wait times may be a little longer than usual at the moment.

Send us an email

Email our customer service team at and we'll be back in touch.

Fill in a contact form

For less urgent issues, complete a contact form and we will get back to you.

Letting us know your cultural, religious or other needs

Complete the online form so we're able to take your needs into account the next time you contact us.

Find your local office

  • One Strawberry Lane

    One Strawberry Lane, Newcastle upon Tyne, NE1 4BX

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  • Glasgow

    Pavilion 6, 321 Springhill Parkway, Glasgow Business Park, Baillieston​, Glasgow, G69 6GA

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  • London

    Uncommon Liverpool Street, London, EC2M 7PP

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