Get involved

There are lots of ways our customers can get involved, have their say, and make a real difference to their communities. If you’ve seen something you’d like to get involved with then we'd love to hear from you.

Get in touch

How can I get involved?

You can spend as much or as little time getting involved as you like. It doesn’t matter what experience or skills you have, you can get involved in a variety of different things.

Ways to get involved

Customer heroes

Join us in saying thank you and recognising our customers' achievements.

Customer heroes

Delivering our customer promise

Find out how we are delivering services against our customer promise and what we can improve.

Customer report

We promise...

Our customer promise makes sure you can hold us to account on the things that matter most to you.

Our customer promise

When you get involved you not only make a big difference to your community, but there's lots of hidden benefits too...

of involved customers feel more confident

of involved customers feel more valued and involved

of involved customers improved their mental health and wellbeing

of involved customers improved their physical health

of involved customers feel more confident

We worked in partnership with our customers to develop our customer promise, which is in line with the National Housing Federation’s Together with Tenant’s framework.

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Meet our inspirational colleagues and customers...

Read real life stories from our diverse colleagues and customers. Be inspired and learn something new through their life-changing experiences.

Role models

The tenant engagement experts

As members of TPAS in England we're committed to tenant engagement.

TPAS England