Customer smiling at mobile phone


Pay your rent, understand your rent statement and find help if you’re struggling to pay.

Customers from supported services

If you use one of our care and support services, then call our customer service teams to pay your rent.

Help with payments

If you’re going through a difficult patch, talk to us. We can help get your finances back on track.

Your rent statement explained

We know it can be tricky to understand your rent statement, so we’ve taken it back to basics.

Changes to my rent

Whether your rent has gone up or down, we’ll explain why.

Set up a Direct Debit

Direct Debit is the easy, hassle-free way to pay. Manage your account online and set up a Direct Debit today.

Hearing from us

If you are a former or current customer, we may try to call you on a number you are not familiar with. If you get a call from 0191 622 0709 or 0191 622 2223 don't worry; it is us.

Colleagues talking

Being worried about paying bills, especially rent, is something a lot of people face every day. I really enjoy being able to help customers find a solution. And the relief they feel, after months of worrying, is the best part.

Tania | Housing Officer

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