Compliments and complaints
We're here to listen, learn and put things right. Find out how to make a complaint or tell us when something has gone well.
What's happening with my repair?
It is taking us longer than it should to fix and finish some repairs. And we're sorry this is happening.
We want to make it easier for you to find out what is happening with your repair. My Home Account lets you track the status of your repair so you know when it's due.
Make a formal complaint
We always want to get things right first time. But when things go wrong that's when you want to make a formal complaint.