Read about how the improvements to our phone lines will create a better customer experience. 

We’re improving our phone lines 

Meet the customers and colleagues we're honouring in our 2023 Customer and Volunteer Awards.

Customer and Volunteer Awards 2023

Tips and tricks to get the most out of your money.

Budgeting for beginners

We know staying safe online is important to you, so we've put together a guide to spotting scams and how to avoid them.

How to spot a scam

Food banks rely on food donations to supply food to people who need it. Find how you can donate and what kind of food they need.

How can I donate to food banks?

Many people might find themselves needing to use a food bank, especially in the winter. If you are one of these people, then there's nothing to be ashamed of. Read our blog to learn how it works. 

How do I use food banks?

Extreme weather can bring power failures and damage to your home. Stay safe and warm during cold weather or storms with our tips.

Dealing with extreme weather

Our annual Customer and Volunteer Awards are a series of celebrations across the UK to recognise our customers and volunteers.

Customer and Volunteer Awards 2022

Despite the cold weather, customers and colleagues across Home Group have been working hard to make a difference. Read some of October's highlights.  

In our communities: October 2023

How many of these tips will you start doing?

Customer top tips: smart savings

We have been reflecting on how we handle customer complaints. Read how we are planning on staying accountable and improving the complaints journey for our customers. 

Learning from complaints October 2023

Are you a Home Group customer looking for a unique opportunity to make a difference in your community? Then learn about our new customer role on the Home in Scotland board.

Scotland customer ‘On Board’ training

You may think the energy cap is the maximum you could spend on energy bills per year, but this isn’t the case.

Watt's happening with the energy price cap?

Hear from Susan, our director of people and corporate services, on how we achieved Great Place To Work for Women's top spot in 2023 and what we plan for the future. 

How we turned Home Group into the UK's Best Workplaces for Women

Read how the new Tenant satisfaction Measures and how your feedback can improve our services. 

What are Tenant Satisfaction Measures and how can they help improve our service?

Preparing for the school year can be daunting. Here are some top tips on how to keep the cost down this school year.

Save money on back to school costs

We are all starting to think about our winter bills. See if you are eligible for any of the government's cost of living and winter support schemes. 

Cost of living support this winter

Read how our in-house repairs team has improved colleague and customer experiences. 

Empowering customers and colleagues through our in-house repairs

Here's a round up of what some of our communitie have been up to.

Keeping up with your communities

Read how we worked with customers to tackle anti-social behaviour and brought their community's spark back to life.

Tackling anti-social behaviour

Have fun for free

Ever wondered what we really should and shouldn't be recycling? Read top recycling tips from our sustainability manager.

Beyond the bin

Top tips on looking after your health and wellbeing.

10 ways to improve your wellbeing

Read how we have been improving our website and my home account based on your feedback.

Getting digital

Read Brian's recipe for his easy-to-cook tex mex veggie burgers.

Brian’s budget bites: tex mex veggie burgers

Read what our colleagues and customers think makes a good ally.

Being an active ally

Read tips from our cyber team on how to stay safe online. 

How to stay safe online

Hear from Karen, one of our customers on her involvement with customer recruitment.

 How involving customers in recruitment boosts customer confidence, understanding, and voice

Hear from Matt on our insight team on how we use your comments to improve as a business. 

How customer comments help us improve

A podcast about mental health by our customers, for our customers.

Mind over chatter

Hear from our CEO on how we're improving to make things right. 

We’re getting closer to customers, listening, and making things right

Home Group customer, and board member, Indra Mudie shares her views on the Government’s new social housing campaign.

To ‘Make Things Right’ customers need to be heard more for things to get better, writes Indra Mudie

Home Group has successfully secured funding to retrofit 900 homes across the region.

Retrofit’s the bill for north-east customers

Read Brian's recipe for his affordable and easy-to-cook sponge pudding.

Brian’s budget bites: microwave sponge pudding

The government are introducing emergency alerts where a message will appear on the home screen of your mobile phone.

Everything you need to know about the government emergency alerts

An update about tenant satisfaction measures

Your home and our services: an update

Meet the team who is helping us drive our sustainability goals. 

Meet our sustainability team

Hear from Drew, one of our colleagues and customers, about tackling the stigma in social housing.

Tackling social housing stigma

Meet Ruth, one of our customers and colleagues. Read her advice for those looking to apply for a role with us.

Meet our customer apprentice Ruth

You may have received a letter from us about changes to your rent and service charges. Here’s an explanation of why rent and service charges have increased.

Changes to your rent and service charges

A sustainability expert from Penrith has won a national award for her work on a unique project in Cumbria.

Jessica’s national award leaves others green with envy

Hear from Andy, our customer apprentice. Read about his journey to becoming an apprentice.

Meet Andy - our newest customer apprentice

Meet Sofia (she/her), our level six digital marketing apprentice, this is her advice for future and aspiring apprentices.

My advice for apprentices

How to prevent an incident involving lithium-ion batteries.

Lithium batteries and how to keep you and your home safe

We are looking at how we can give our customers the best experiences. From how we do things, seasonal repairs and, most importantly, hearing from our customers.

Learning from complaints Winter 2023

Make sure it’s just Santa coming down the chimney this Christmas

Watch out for cyber crime this holiday season.

It's fraudmass

The current economic situation is affecting everyone, including Home Group.

Talking about costs

We're always trying to improve your homes, meet the team helping us do that.

Meet our home condition survey team

Find out more about tenant satisfaction measures

Your home and our services

Anyone can be a victim of domestic abuse. Find out how to spot the signs and get help.

Domestic abuse is everyone's business

The shared ownership model offering an alternative cost-effective route to get on to the property ladder.

Shared ownership is now attracting first-time buyers from across the UK’s towns and cities

We all love a bargain but remember to stay safe when buying online. Read our top tips to get started.

Online shopping safety: tips to keep you safe

A decade on from Winterbourne scandal transforming care patients are still trapped

Transforming care patients still trapped

Customers share some of their energy efficiency tips

Customer top tips: being energy efficient

Enjoy your bonfire night while staying safe

Bonfire safety

Candles can turn our house into a home, but like any other flame, they must be treated carefully. Read our safety tips to stay safe.

Candle safety: how to keep your home safe from fire

Read how to protect yourself against loan fee fraud.

Loan fee fraud is hurting people most in need

Our customer report shines a light on our performance from our customer's perspective.

Our customer report: by customers, for customers

Looking after your boiler is good for your pocket and is important for your safety at home.

Boiler maintenance and why it is so important

Some cost saving tips to help you get ready for the festive season

Getting your money in shape for Winter

Read why social housing is so important for people with mental health issues, learning disabilities or autism.

Why an integrated approach to social housing is key

Read about our customer network group working hard to create the colleague pledge allowing colleagues to show their commitment to equality, diversity and inclusion.

Disability ally pledge

Now that summers are warmer in the UK here are some tips on how to stay safe in the sun.

Feels like sunshine

Meet Danny, one of our customers and a keen cook excited to share his budget recipes.

Danny’s budget recipes

See how much money you can save and still eat well

Customer top tips: eat well for less

Jenny Mace on the nature and relationship between customer and our frontline colleagues.

The problem with power

We interview Audrey Simpson, Home Group's Director of Scotland

Meet our Director of Scotland, Audrey

Money saving tips to see you through Summer

Summer guide to entertaining kids on a budget

Find out how we are helping care leavers transition to adult services.

Not on our watch

Street parties aren't just for the Jubilee. They are a great way of bringing communities together whatever the occassion.

Celebrate with your community

Home Group customer Freda tells her story about overcoming loneliness during Covid.

How getting online helped my loneliness

If we are going to achieve our sustainability plan and make our homes energy efficient and fit for the future, we need to work with customers and empower our communities.

Bringing customers with us on our net zero journey

We are looking at the best way to handle complaints to improve the experience for our customers. This includes looking at new resources and new systems, training colleagues, and asking you what recommendations you have.

Learning from complaints spring 2022

Find out about our training programme created for customers.

Home achievement programme

In order to meet the exacting net zero targets, the common sense approach would be to set the VAT rate for full retrofitting at 5%, meaning that housing association would pay £55m in VAT, saving it £168m.

Commonsense approach needed on VAT to reach net-zero targets

Each year we hold celebrate our amazing customers and volunteers.

Celebrating our customers and volunteers

Read how we're opening the door for homeownership for our customers 

Opening the door to homeownership

Nusheen Hussain, Executive Director of Business Development, explains why serious support is needed if the public are to make the right green choices.

We need to be clearer on net-zero targets

Mark Henderson, Chief Executive, explains why we must boost shared ownership in order to open the door for more people to buy outright.

Shared ownership key to getting on housing ladder

Learn how to keep your Universal Credit account up to date.

Updating your Universal Credit online account

Find out how you can help people in the Ukraine and beyond.

Helping those struggling worldwide

Mark Henderson, Chief Executive, explains why effort on a ‘national’ scale is needed if Government is to realise its challenging net zero targets.

Green revolution needs national response

Rachael Byrne, Executive Director of Models of Care, explains why we have a once in a lifetime opportunity to create a health care plan that works for everyone.

Only true integration will work

Meet Sofia (she/her), our level six digital marketing apprentice, these are her tips for aspiring apprentices.

How to standout when applying for our apprenticeships

Find out how we've been learning from complaints over the last few months

Learning from complaints winter 2021

We’ve pulled together a quick guide to point you in the direction of what you’re entitled to from your energy network provider.

Compensation for powercuts

Find out how we're using science and innovation to deliver climate solutions.

Innovating for our future

Read our October update on how we're learning from complaints.

Learning from complaints October 2021

Read more about Katie's journey to outstanding apprentice.

Meet Katie: outstanding apprentice of the year

Our customers had their questions answered by the board.

Ask our board

Our head of service delivery Lisa shares important information on child exploitation.

Child exploitation: spot the signs

Read Amna's advice on how to support yourself, or someone else struggling with mental health.

Mental health support and advice

The Government has a battle on its hands convincing the public to get behind its 2050 net-zero plans.

Getting behind net-zero

Helping your friends and family get online

Find out what net-zero is and how you can get behind the net zero targets.

What is net-zero?

We’ve seen a great deal of disruption since March 2020 and Matt, our executive director of operations, shares some insights of what's been going on "behind the scenes".

What have the Suez Canal, Brexit and track and trace got in common...

Follow Zara's tips and you could save money.

Ways to save money when your income changes

We want to make our customers’ experience the best we can. But unfortunately, it doesn’t always work out this way and we do get complaints.

Learning from complaints

Financial abuse is when someone you know attempts to steal or control your finances.

Blog

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We’re improving our phone lines

Popular posts

Customer and Volunteer Awards 2023

Budgeting for beginners

How to spot a scam

Latest posts

We’re improving our phone lines

Customer and Volunteer Awards 2023

Budgeting for beginners

How to spot a scam

How can I donate to food banks?

How do I use food banks?