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Customer top tips: being energy efficient

Herman Khosah

Written by Herman Khosah, senior marketing executive

Members of our Wonder Women customer group and over 30 customers from our anyone@home digital involvement group, shared their top tips to help with the cost of living. Here are their ideas on how you can save on your energy bills and help the environment too.

Gas and electricity tips

“Keep track of your energy use with info from a smart meter.”

“Make sure doors and windows are draft proofed.”

“If using your oven try cooking several items at a time rather than cooking things separately.”

“Don’t leave electrical equipment on standby and turn lights off when you’re not in the room.”

“Air dry your clothes.”

“Keep your home at a constant temperature, ideally 18 to 21 degrees. Below 18 degrees you are more at risk to illness.”

“Only boil the amount of water in your kettle that you need – you could put hot water in a flask in the morning so you have hot water ready to make tea or coffee throughout the day.”

“Use lower temperature for your washing. Very few things need a boil wash. 30 degree washes use a shorter cycle, so you don’t use as much electricity or hot water.”

“Make the most of off-peak electricity if you have it.”

“Batch up your washing and just do loads one or two times a week.”



“Get in touch with your water company – they should have tools to help you reduce the amount of water you’re using.”

“Remember having a shower uses less water than having a bath.”

“Don't wash up after every meal. Just wash up once a day.”

“Turn the tap off when you brush your teeth.”

“Save rainwater to water plants.”

We hope these customer tips have given you some ideas for saving energy. And in the words of our Wonder Women customer group “recycle, reuse and upcycle stuff as well where you can.”

Need more support?

If you're struggling with your energy bills you can get extra financial help.

(Republished November 2023 with updated information).

Help with money

Energy advice - free services to help reduce your energy bills.

Home Energy Scotland or call 0800 808 2282 (Scotland)

- LEAP online or call 0800 060 7567 (England)

Citizens Advice - help if you are struggling with your bills. Citizens Advice online or call 0800 144 8848

Help for households - find out what cost of living support you could be eligible for. Cost of living campaign.

Our Financial support team - free, one-to-one money advice with our friendly Home Group team. Financial support team.

Money and benefits support - from budgeting to energy saving tips and having fun on a budget. Money, benefit and wellbeing support.

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