Staying safe from scams

Unfortunately, that also means scammers are always looking for new ways to catch people out and get them to part with their hard-earned money.

You may receive calls, texts, or emails pretending to be from organisations like the government, NHS, or utility providers. You may also get messages saying you’ve missed a delivery and need to act quickly. These are known as phishing scams and are one of the most common ways scammers try to target people.

Be aware of people pretending to be us
Some scammers may pretend to be Home Group colleagues to gain your trust.

They might contact you by:

• Phone calls
• Letters or leaflets through your door
• Emails or text messages

They may claim to be helping with things like:

• Housing repairs or inspections
• Housing disrepair claims
• Compensation you may be entitled to
• Requests to confirm your personal details

These are not always genuine, remember that:

• We will never pressure you to make a claim or sign up for services.
• We won’t ask for sensitive information unexpectedly by phone, email, or text.
• Any official communication from us will be clear, professional, and easy to verify.

If someone contacts you claiming to be from us and you’re unsure, don’t share personal details or sign anything and contact us directly using a trusted phone number or email to check.

Here are some simple ways to protect yourself:

• Check the contact details: if the message or call is from a mobile or non-UK number, it could be a scam.
• Look at how you’re addressed: genuine companies will usually use your name. Scammers often use generic greetings.
• Take your time: scammers try to rush you, a real organisation will give you time to make a decision.
• Be wary of links: don’t click on anything you’re unsure about. Visit the official website directly instead.
• Check for errors: poor spelling, grammar, or unusual branding is a common warning sign.
• Double-check if unsure: contact the organisation directly using official contact details to confirm if something is genuine.

If something doesn’t feel right, trust your instincts. If something feels off, it probably is.

You can always contact us to check if something is genuine. We’re here to help keep you safe.