Status

Our current response times when you need to get in touch are:

• Calling us: For urgent enquiries our customer service team are here to help. The current call wait time is 8 minutes. Thank you for your patience.
• Emailing us: Email the team at contactus@homegroup.org.uk and you will hear back within 3 working days.
• Online contact forms: Complete a contact form and we will be back in touch within 3 working days.

Find out how to contact us, including Live Chat at get in touch.

We are prioritising emergency and safety-related work at the moment. This means some repairs are taking longer to arrange. You can check the status of your repair on My Home Account. Thank you for your patience.