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Status
Our status page provides up-to-date information about the status of our services.
Contacting us (w/c 16 September 2024)
Our current wait time on our phone line is 8 minutes.
Skip the call queue:
- Email us: contactus@homegroup.org.uk and hear back within 2 working days.
- Online contact forms: Complete our online form and we will be back in touch within 1 working day.
Find out how to contact us, including Live Chat at get in touch.
Repairs update (updated May 2024)
We are prioritising emergency and safety-related work at the moment. This means some repairs are taking longer to arrange. You can check the status of your repair on My Home Account. Thank you for your patience.