Struggling to pay

Worried about falling behind with your rent payments?

Do you find it difficult to pay your rent?

If you are struggling to make ends meet, we are here to help you get back on track in any way we can.

Our trained team of advisors can give you the help and support you need. The sooner you talk to us, the sooner we can help. Chat to our team on live chat or give them a call on 0345 1414663

We also have lots of advice on our money, benefits and wellbeing pages.

Do you receive housing benefit or Universal Credit?

If you’re finding it hard to keep up with your rent payments, you need to make sure you are claiming everything you are entitled to. It could be what makes the difference between being able to pay your rent on time or not.

Benefits can pay for all or part of your rent depending on a number of different things. To find out how much you could claim:

If you need to make a new benefit claim to help pay your rent, you will probably need to apply for Universal Credit. This has replaced a number of benefits for most people, including housing benefit.

If you already get housing benefit, do not worry - you will carry on getting it as normal. But if you have a change in your life, like moving in with a partner or having a baby, you might need to make a new claim for Universal Credit instead.

Get help from our financial support team

Our advisors are trained to give free, one to one support, if you're worried about money. If you're struggling to pay your rent, looking for benefits support or help with budgeting then give us a call. They can even help you find free clothing and interview coaching.

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Taking time for you is important; otherwise you’ll not be able to help anyone else.

Karen | Home Group customer

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Make a payment

It's quick and easy to pay your rent online.

Understanding my rent statement

Your rent statement explained

Your rent statement explained, step by step.

Understanding your rent changes

Changes to my rent

Whether your rent has gone up or down, we’ll explain why.

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