Service charges

Your service charge covers the cost of the services we provide to keep your home and surrounding area in tip-top condition. You pay it in addition to your rent.

Your tenancy agreement will tell you what exactly your service charge will cover, but in general it might include:

• Gardening and grass cutting in communal (shared) gardens
• Cleaning communal (shared) areas, stairs and car parks
• Lighting communal (shared) areas
• Maintaining door entry systems and other safety features
• Window cleaning in communal (shared) areas
• Maintaining communal (shared) lifts so they’re clean and working properly
• Litter picking in the communal (shared) areas or outside
• A management fee (to cover the cost of administering the services provided)

We review your service charge every year. If the amount you pay changes, we’ll always send you a letter to let you know first.